Worldwide Shipping

Apexsteer is proud to offer worldwide shipping to our customers across the globe. Whether you are in North America, Europe, Asia, or beyond, we partner with reliable carriers (such as FedEx, DHL, and USPS) to ensure your custom steering wheel arrives safely.

Please note: Because our steering wheels are bespoke and built-to-order, please allow 3 to 6 weeks for production before your item is shipped. The delivery times listed below apply after the production process is complete.

Shipment Tracking

We will send you an email containing your tracking number as soon as your order ships. Tracking information will also be available by logging into your Apexsteer account and clicking on the “Order History” link.

Please note that it may take 24-48 hours for the carrier to update the tracking information in their system after the shipping label is created.

International Customs, Duties, and Taxes

Shipping costs vary depending on the destination and the shipping method selected at checkout. Please be aware that there may be additional costs upon delivery. Customers are solely responsible for any applicable customs fees, import duties, and taxes levied by their respective countries.

Some items may not be eligible for export to certain countries due to shipping restrictions. If we are unable to fulfill your order due to these restrictions, you will be notified and issued a refund.

Damaged Shipments

We take great care in packing each bespoke order to prevent damage during transit. However, if you receive an item that has been damaged in shipping, please contact us within 72 hours of receipt.

We will initiate a claim with the carrier on your behalf. Please hold on to the original packaging and packing material, as the carrier may need to inspect the items. We may also request pictures of the damaged package and product to assist with the claim process. Once the claim is processed, we will arrange for the return of the damaged product and the dispatch of a replacement.

Undeliverable or Refused Shipments

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, if they are not picked up from the carrier’s facility, or if the recipient refuses delivery.

All packages returned to us for these reasons can take up to 3 weeks to process. The return shipping costs of any refused or undeliverable shipments may be deducted from any potential refund at Apexsteer's sole discretion. We may also charge a restocking fee for items that are returned unauthorized.

Order Changes and Cancellations

We strongly suggest you contact us immediately after placing your order if you need to modify the shipping address. Since our custom orders go into the production queue quickly, we cannot guarantee that changes can be made once the process has started.

An order that has already shipped cannot be canceled or rerouted. Please double-check that your shipping details are correct before submitting your order.