Process a Return

Returns must be initiated within 30 days from the original purchase date. A Return Merchandise Authorization (RMA) number is required to process any return. Products must be returned in brand new, resalable condition.

To return a product, please contact us by calling 85253819908 or email us at [email protected] to request your RMA number. For items marked as Open Box, returns must also be initiated within 30 days, but refunds will be processed as store credit only.

If you received a different or defective product, please contact us within 30 days from the purchase date. We will replace the product and process your return at no charge. Please inspect all merchandise for damage or defects immediately upon receiving your order, and absolutely before the item is used or installed.

Return merchandise packages should be shipped to our returns address below only after contacting our returns department and receiving your RMA number:

Please note: Replacement orders will be canceled if there is no progress on the return shipping label within 10 business days of its creation. If your return has not been processed within 3 weeks, please contact us to check the status.

General Returns Policy

For orders shipping to the United States, PR, GU, VI, APO/FPO, or Canada, returns will only be accepted within 30 days from the purchase date, and ONLY if an RMA number has been issued. Apexsteer reserves the right to refuse any package returned to us without authorization.

1. Processing Time: Returns will be processed within ten (10) business days of receipt at our facility.
2. Refund Method: Refunds will be issued back to the original form of payment. If the original form is no longer valid, the refund will be issued as store credit. Store credit is not redeemable for cash.
3. Shipping Costs: Customers are responsible for all return shipping charges unless they receive an incorrect or defective item.
4. Shipping Method: When shipping an item back, we highly recommend using UPS, FedEx, or another carrier that offers signature confirmation and insurance. Apexsteer is not responsible for lost or damaged return packages.
5. Condition: We will NOT accept a return of an item that is damaged or defective if it has already been used or installed.
6. Missing Components: If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges.

* Installation costs will not be covered or reimbursed by Apexsteer for any returned product.

Defective & Damaged Products

Defective Products: If you receive a defective product, please contact us within our 30-day return policy period, and we will process your return free of shipping charges. Apexsteer is not responsible for any labor costs which occur as a result of the installation of wrong or defective parts.

Damaged Shipments: We take great care in packing each order to prevent damage during transit. If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt. We will initiate a claim with the carrier. Once the claim has been processed, we will arrange to return the product and send out a replacement. We may request pictures to assist with the claim process.

Unauthorized Returns & Refused Shipments

If you return a product without first contacting our Returns Department for an RMA number, it may take up to 3 weeks to process, and we may charge you a 10% restocking fee at our discretion.

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up, or if the recipient refuses delivery. Packages returned for these reasons can also take up to 3 weeks to process and are subject to a 10% restocking fee. For international orders, return shipping costs of any refused or undeliverable shipment may be deducted from any potential refund at our sole discretion.

Order Changes and Cancellations

We strongly suggest you call us at 85253819908 as soon as possible after placing your order if you need to change or cancel it. If you email us, we may not receive it in time to stop the order from entering production or shipping out.

An order that has already shipped cannot be canceled. Please contact us to set up an RMA once your order has been received. If you need to change the address on an order that has already been shipped via UPS, there will be a fee of $15 per package to reroute the order while in transit.

For international orders: At this time, you may not make any changes or modifications to your order once it has been placed, nor can it be canceled.